This is the kind of thing that gives me the hebejebees:
As soon as you start putting "production data" in a system, it must stay up. In this case, Spock clearly identifies that the system isn't 'Production', but is in 'Beta'. The difference between Beta and Production in SaaS is really just one of expectations. If Spock were to drop all of our data we'd be pretty upset; in my book that looks more like production than beta.
I want a SaaS provider to prove to me that they know how to add features without taking the system down. That is, even in beta, I expect the system to stay up. I expect that they'll do a behind the scenes data migration to make things right.