Service Oriented Enterprise

Saturday, December 06, 2003

Process Oriented Uptime  

As more and more applications are moved to a process-centric approach, I believe that we can anticipate a fundamental change in the systems management layer. Today, most systems management products tend to focus on measuring the uptime of a computer, a cluster or a piece of software (like an application server). As our applications become more distributed across the network (web services or other means), it will become essential to view the uptime (and other quality concerns) from a process perspective where the system would scan all of the involved services and their respective non-functional concerns. After all, a sales manager isn't concerned with the up-time of a WebLogic instance; rather, he/she is concerned with the ability to work the sales process.

Integrating software quality concerns back to the business process at hand will also allow people to prioritize the processes and re-allocate resources according to the business impact. One could see where the various 'on-demand' efforts that are being pursued could come in very handy in this scenario.

posted by jeff | 10:48 AM

ZapThink Kicks Gartner Below the Belt  

In the last fifteen years of following I.T. analysts, I am unable to remember when one analyst group called another "dead on arrival", but that is exactly what ZapThink has done.

Going far beyond their bounds of providing useful, unbiased information, ZapThink took direct aim at Gartner and called their web services framework "Inaccurate", "incomplete", "unhelpful" and an example of "a horseless carriage".

In my opinion, the decision for ZapThink to take public aim at an older Gartner report lacks professionalism and maturity. Perhaps it is time for ZapThink to reconsider their own reports, to concentrate on their customers and avoid the below-the-belt attacks on the competition.


posted by jeff | 6:23 AM

Sunday, November 30, 2003

BPM Twist  

Here's an interesting BPM twist. A company called, "Clear Technology" claims:

"Tranzax is the industry’s first business process management platform designed specifically to capture and replicate the business processing behavior of an enterprise’s best employees, and then optimize and extend these best practices across the enterprise."

I have no idea if they can pull this off, but I like the sound of it. It does raise an interesting question. If you force everyone to use the same process, how can you expect process innovation to occur?

posted by jeff | 12:05 PM